FAQs

How long does shipping take?

Orders are typically delivered within 5–8 business days after processing. Orders are processed within 1–3 business days.

Do you ship internationally?

No. At this time, Ollevan ships only within the United States.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email to monitor your delivery status.

What is your return policy?

We accept returns within 30 days of delivery. Items must be returned in their original condition.

Do you offer free returns?

Yes. We offer free return shipping for eligible returns.

Are there any restocking fees?

No. Ollevan does not charge any restocking fees.

Can I cancel or change my order?

If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible.

What should I do if my order arrives damaged?

Please contact us within 7 days of delivery with photos of the damaged item and packaging so we can assist you quickly.

What payment methods do you accept?

We accept major credit cards and other secure payment methods available at checkout.

How do I contact customer support?

You can contact us using the information below: